Precision, non-contact, measurement and control solutions

LaserLinc, Inc.: precision, non-contact, measurement and control solutions for wire, cable, hose, tube, pipe, and other products in medical, automotive, aerospace, energy, metrology and other industries

+1 937.318.2440      info@laserlinc.com

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Warranty and Service


Our quality inspection and control products are a key component of your manufacturing process. LaserLinc’s warranty and service policies are based on our understanding of that fact. Whether it is technical support at no charge (including interactive internet-based support) or a “spare-in-the-air” replacement in the event there is a failure under warranty (or service contract), LaserLinc is committed to being a reliable business partner. Following is a summary of LaserLinc’s typical warranty and service offerings.

Warranty Highlights

Below is a summary of the typical warranty period for different product categories:

Product Category

Warranty Period

Scanning Laser Micrometers and Accessories

4 Years

UltraGauge+™ Products (except transducers)

4 Years

UltraGauge+ Transducers

1 Year

Processors
(SmartLinc™, μLinc™, NetLinc™, TLAser400™ Card)

4 Years

LaserLinc Software 1

Lifetime2 support

Custom-engineered products
Pass-through products (e.g. PCs and monitors)

Per contract

1 Applies only to software products developed by LaserLinc, Inc.

2 Applies only to systems purchased with LaserLinc laser micrometers or LaserLinc ultrasonic devices, and only to the original purchaser of the equipment. LaserLinc reserves the right to charge for specific services such as but not limited to installation, training, on-site service, and system upgrades.

Spare-in-the-Air Replacement

If your production line is down for any unscheduled maintenance, it costs you money. If the reason is due to LaserLinc equipment, we want to get your line running again as quickly as possible!

For products under warranty or a Platinum Service Contract, LaserLinc makes our best effort to deliver replacement equipment the next business day so that you get your line running, fast. (See your warranty statement or service contract for complete details.)

Spare-in-the-air replacement is not available in all locations.

Software Products: Lifetime Support

For systems purcahsed with LaserLinc laser micrometers or LaserLinc ultrasonic devices, LaserLinc’s warranty on Total Vu™ and SmartLinc Exec™ software includes support via phone, email, and the internet, as long as you own the software2. (The customer is responsible for providing the necessary internet access to the equipment.)

See footnote 2 above.
 

Interactive Support Via the Internet

Internet-based support is provided by an application on the host PC that you execute when you want interactive technical support. The Quick Support application allows you to grant system access to an authorized LaserLinc staff member via an internet connection. With Quick Support, our support staff can operate the host PC remotely via keystrokes and mouse control as well as see what is displayed on the remote PC. The tool provides a variety of ways to communicate with you including audio, video, and chat.

Quick Support facilitates quick problem resolution, fast answers to questions, and on-demand help with configuration and training.

Note: the information on this page is provided for preliminary purposes only and does not constitute an offer nor a statement of warranty. The actual terms of your warranty and service contract will govern our relationship.

Service Contracts

A service contract offers you predictable costs and guaranteed turn-around times on repairs to covered equipment. LaserLinc offers three standard levels of service contracts: Platinum, Gold, and Bronze.

Platinum Service

  • Spare-in-the-Air: best efforts to provide equipment on loan the next business day (sufficient notification is required, generally by 3PM Eastern Time)
  • Ten business days or better turn-around of original equipment; two business days if spare-in-the-air is not provided
  • Ground service return shipping of original equipment; overnight return shipping available if spare-in-the-air is not provided

Gold Service

  • Two business days or better turn-around of original equipment
  • Ground service return shipping

Bronze Service

  • Ten business days or better turn-around of original equipment
  • Ground service return shipping of original equipment

Contact us for a service contract quote on your equipment.

If you need to return equipment for any reason, please call LaserLinc to request an RMA number. Also, download and complete this form: LaserLinc_RMA_Request.pdf

Carefully package the equipment (in LaserLinc’s original packaging if possible) and ship by a traceable method. We recommend that you insure the shipment for the full value of the equipment.

LaserLinc is not responsible for loss or damage resulting from shipment of equipment.

Please be sure your company name, contact name, and the supplied RMA number are clearly visible on the outside of the package or on the shipping label.