SUPPORT
Every minute of downtime can have significant impacts on your productivity and profits. If you’re experiencing a problem, our goal is to get you back up and running quickly.
When you contact LaserLinc Support during regular business hours, you’ll be connected directly to our service support team for fast, expert advice from application engineers who understand your business challenges. You will only ever speak with a live person, never an automated attendant or voicemail system.
If you need help beyond phone support, we’ll work with you to get on-site service as quickly as possible to keep your operation moving.
Call us during regular business hours or send an email to request support.
Online RMA (Return Material Authorization) Support
Our online RMA form provides a fast and convenient way to initiate a return for maintenance or repair of your Laserlinc equipment.
By Completing the form, you will automatically receive an RMA number via email. This email will also include shipping instructions and documentation to ensure a smooth and efficient return process.
QuickSupport - Remote Computer Support
The LaserLinc QuickSupport download is a small executable (.exe) program to permit LaserLinc support staff to log into your system to aid in troubleshooting. If your Total Vu™ PC has web access, you can establish a secure remote connection while maintaining phone contact.
If you Total Vu PC does not have web access, contact LaserLinc by phone or email.
Note: QuickSupport is only for technical support of existing installations. Please use the Contact Laserlinc page for all sales or application related questions.
Business Hours:
Monday – Friday, 8:00 am – 5:00 pm Eastern Time (excluding holidays)
Phone Numbers:
Phone: +1 937.318.2440
Online Support:
Download: Laserlinc Quick Support
Email:
Technical Support: techsupport@laserlinc.com